Free internet access at the reception areaFree internet access at the reception area
Rock Haven Inn is an older style accommodation offering budget to mid range accommodation with the convenience of a central location. Many of the rooms and apartments have veranda's offering sea views looking over West Guadalcanal, Savo, and the Ngella groupÂ
The "caring for the customer" rating is an aggregate score for the five parameters we survey (welcome, the service, charm, cleanliness/maintenance and overall experience/value for money. There must be a minimum of 3 traveller ratings we can average before we display a rating for the property. We also age traveller ratings and discard any that are over twelve months old.
Traveller Feedback
Ms Hayley F.
- New Zealand
on 28 Jun 2019
- New Zealand
on 28 Jun 2019
We had booked a family room for one night at the begining of our stay and two nights at the end.
On arrival they said they could see our booking but the night manager had put someone else in our room. This meant we have to have two seperate rooms on opposite sides of the complex. Not an ideal situation for what we needed at all. One of the rooms we were put in, someone had obviously just left, they hadn't had the key returned yet and they kept popping in and out to bring things like towels or dish soap that they had not completed yet. IN the middle of the night we had people knocking on our door saying their friend lived there.
We tried to eat at the resturant on site but could not because nothing was available except the beef and that only had two options none of which I could eat.
I ended up cancelling the 2nd two nights of staying because of the poor service but they could not refund my deposit because it wasn't paid to them.
On arrival they said they could see our booking but the night manager had put someone else in our room. This meant we have to have two seperate rooms on opposite sides of the complex. Not an ideal situation for what we needed at all. One of the rooms we were put in, someone had obviously just left, they hadn't had the key returned yet and they kept popping in and out to bring things like towels or dish soap that they had not completed yet. IN the middle of the night we had people knocking on our door saying their friend lived there.
We tried to eat at the resturant on site but could not because nothing was available except the beef and that only had two options none of which I could eat.
I ended up cancelling the 2nd two nights of staying because of the poor service but they could not refund my deposit because it wasn't paid to them.
Mr ChiaHsiu C.
- Australia
on 19 Aug 2014
- Australia
on 19 Aug 2014
overall is good, only WIFI which you have to pay extra to purchse 250 SBD for 250 MB
Ms Amy D.
- Australia
on 05 Jan 2014
- Australia
on 05 Jan 2014
some bed bugs
Mr Ben S.
- United States
on 06 Dec 2013
- United States
on 06 Dec 2013
The rooms are modest, well worn, and clean. During weekdays we received fresh linens daily which were always fresh and crisp, and every other day or so we received clean towels. The cleaning crew were absolutely the sweetest ladies. The walls are thin and if neighbors are loud you will hear them… but the location of this place is removed from off site noises. The 24 hour security services offer a certain comfort to the place as well.
Mr Rob S.
- Australia
on 24 Jul 2013
- Australia
on 24 Jul 2013
(Rated)
Mr Robert V.
- Australia
on 22 Jul 2013
- Australia
on 22 Jul 2013
Basic accommodation which is what we paid for, so only cold running water, and poor sound, so you could hear the guests around you unless they were very quiet.
Great Location and views.
Great Location and views.
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