Booking Conditions

Deposit Requirements

Unless stated otherwise, bookings made through this site are on a demand basis. Once your request has been made the local partner will check availability and will then inform you of the status of your booking request. Travellers will then have 48 hours to secure the booking with their credit card details. There is a 3.8% bank fee on card transactions added to the booking payment total.

Please note that your booking will only be confirmed once a deposit has been received.

The balance owing on the booking is payable directly to the hotel upon arrival. Please note that not all establishments accept credit cards, if payment methods are not stipulated on the listing then please enquire with the local partner.


Booking Cancellations

Confirmed bookings may be cancelled by the traveller but the stipulated cancellation policy for that booking item will apply, as well as a booking fee of 10% plus bank fees charged in the confirmed booking which is non refundable. A booking will only be considered cancelled upon written notice and return acknowledgement from the local operator. Should the policy be unclear, please contact the operator before securing your booking.



Payment

All bookings are secured by a valid credit card only and any balance of payments are made directly to the service / accommodation provider upon arrival / departure unless agreed otherwise.

This site processes all credit card payments inhouse. Should you have any concerns about unauthorised payments, please feel free to contact the local operator or the regional whl.travel office.